Mission Statement and Values
Valued Services
Client Feedback
Career Opportunities
Mission Statement and Values
Our Mission
To provide long-term, personalized, scalable technological solutions at affordable prices to small and medium businesses, non-profits, and startups.
Our Values
- We are committed to building lasting relationships with each and every client.
- We value our client's privacy and security, so we require NDA's to be signed by our employees.
- We believe that all businesses, no matter their size, should have access to affordable and readily available cyber security.
- We are focused on staying up-to-date with the latest technology to provide our clients with the best products, and on the latest threats to keep our clients protected.
We offer over 15 years of experience and focus on relaying expert advice and recommendations in an understandable, down to earth manner.
Valued Services
- Implementation of compliance standards: GDPR, HIPAA, PCI DSS, SOX, NIST, PHI, Part 11 compliance, and CVE
- Disaster Recovery and Data Restoration (DR)
- Remote Monitoring and Management (RMM)
- Robust security management and strict security policies
- Technicians trained on operating within a laboratory and clean room
- Single Sign On (SSO) integrated third-party applications
- Endpoint Detection and Response (EDR)
- Security awareness and training using anti-phishing campaigns
- Data loss prevention policies, cloud-based backups, and other disaster recovery initiatives
- Microsoft Office 365, Teams, SharePoint
- On-premise to Microsoft Azure cloud data centers
- Seamless onboarding and offboarding of services and employees
Client Feedback
Homeowner Associations USA currently maintains multiple state websites and is rapidly growing to cover the nation. Technical Upgrade helped us in the scalability of our systems to meet this future demand and implemented a secure platform for transactional e-commerce. They also moved us from a physical server environment to a virtual server environment (P2V) saving us considerable expense. We now have confidence in our upgraded backup and disaster recovery systems. I have every confidence in our contracted IT services with Technical Upgrade and am experiencing huge savings.
TU has totally spoiled our organization. In over 10 years of service I cannot think of even 1 system failure. They stay ahead of the technology curve, are competitive, and great people too.
Since we began working with Technical Upgrade, we have been very excited with the overall reliability and speed of our network. With no changes to our actual connections or replacing hardware, we were able to actually use our VPN. Configuring a network is a very tedious process and having the right people set it up initially makes all the difference.
Technical Upgrade provided, and continues to provide, an outstanding service to my business. They were instrumental in ensuring my business was brought up to speed. They have proven to be dependable, competent, and extremely responsive when any issues arise. Thanks to Technical Upgrade, my small business runs smoothly and efficiently.
Corporate Software Training maintains 6 computer training classrooms for area clients. Technical Upgrade has been vital in upgrading our infrastructure to the latest technology, while managing to stay well within our budget. Our IT maintenance and system preparation is critical to ensuring ‘no glitches’ for our clients. The response time to resolving any issues is practically immediate. By comparison to our past experiences, I expect Technical Upgrade to be our permanent IT consultant and solution provider.
Corporate Software Training maintains 6 computer training classrooms for area clients. Technical Upgrade has been vital in upgrading our infrastructure to the latest technology, while managing to stay well within our budget. Our IT maintenance and system preparation is critical to ensuring ‘no glitches’ for our clients. The response time to resolving any issues is practically immediate. By comparison to our past experiences, I expect Technical Upgrade to be our permanent IT consultant and solution provider.
Professional expert service, a knowledgeable & friendly staff, combined with their willingness to go that extra mile to make sure we are always happy with the I.T. service we receive, helps keep us a satisfied Technical Upgrade customer. We recommend them to our clients as well.
Technical Upgrade provided, and continues to provide, an outstanding service to my business. They were instrumental in ensuring my business was brought up to speed. They have proven to be dependable, competent, and extremely responsive when any issues arise. Thanks to Technical Upgrade, my small business runs smoothly and efficiently.
I've been using Technical Upgrade for all of my office tech needs, since I started my business. They've built all of my business computers and networks, and designed all of my company's web sites. Work has always been on time and on budget, and the Technical Upgrade Staff's attention to detail and their eagerness to fulfill my needs, seems to be their trademark. I recommend their services to all of my colleagues, friends, and family.
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Career Opportunities
What we are looking for
- Strong technical expertise
- Exceptional people skills
- Desire to learn and grow
Why work for us?
- Positive work environment
- Commissions and bonuses
- Healthcare, Dental, and Vision Coverage
- 401K with company match
- Short-term disability