Privacy Statement

Technical Upgrade, LLC
8010 Arco Corporate Dr, Ste 175, Raleigh, NC 27617-2018
Effective Date: May 5, 2025

Technical Upgrade, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://TechnicalUpgrade.com), engage our IT consulting services, or interact with us in other ways. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and other relevant state and federal regulations in the United States.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information that identifies you, such as your name, email address, phone number, company name, and billing information, provided when you contact us, request services, or enter into a contract (e.g., Master Service Agreement, Statement of Work, or Non-Disclosure Agreement).
• Corporate Data: Business-related information provided by clients to enable us to perform IT consulting services, including but not limited to registration data, network configurations, and system performance metrics, as outlined in our Master Service Agreement.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site, collected through cookies and similar technologies.
• Technical Data: Information collected during the provision of services, such as device information (e.g., serial numbers, warranty details, BitLocker encryption keys), system logs, and performance metrics, as specified in our Statement of Work.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and support IT consulting services, including remote monitoring, help desk support, patch management, and cybersecurity measures, as detailed in our Statement of Work.
• Communication: To respond to inquiries, provide updates on service requests, send IT broadcast alerts, and communicate about account or service-related matters.
• Billing and Account Management: To process payments, issue invoices, and manage contracts, as outlined in our Master Service Agreement.
• Website Improvement: To analyze usage data to enhance the functionality and user experience of our website.
• Compliance and Security: To ensure compliance with contractual obligations (e.g., Non-Disclosure Agreement), maintain Microsoft 365 Security Compliance Scores, and protect against unauthorized access or data breaches.
• Legal Obligations: To comply with applicable laws, regulations, or legal processes, such as responding to regulatory orders while protecting confidential information, as specified in our Non-Disclosure Agreement.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Service Providers and Subcontractors: We may engage subcontractors, affiliates, or third-party service providers to assist in delivering services, as permitted in our Master Service Agreement. These parties are bound by confidentiality obligations and applicable data protection laws.
• With Client Authorization: We may disclose information with your prior written consent, as required under our Non-Disclosure Agreement.
• For Legal Reasons: We may disclose information if required by law, regulation, or court order, provided we give reasonable notice or obtain assurances of confidentiality, as outlined in our Non-Disclosure Agreement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to compliance with this Privacy Statement.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. These measures include:

• Encryption of sensitive data, such as hard drives and BitLocker keys, as specified in our Statement of Work.
• Defense-in-depth cybersecurity techniques, including email security, spam filtering, and malware detection.
• Regular backups and disaster recovery measures to ensure data integrity.
• Compliance with confidentiality obligations under our Non-Disclosure Agreement, ensuring that all employees and subcontractors protect confidential information.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security. Clients are responsible for maintaining backup copies of their data, as noted in our Master Service Agreement.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you (CCPA, GDPR).
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or contractual obligations (e.g., retention of Confidential Information under our Non-Disclosure Agreement).
• Opt-Out: Opt out of the sale of personal information (CCPA). Note that we do not sell personal information.
• Restriction or Objection: Restrict or object to certain uses of your information (GDPR).
• Data Portability: Request a copy of your information in a structured, commonly used format (GDPR).

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA). We may require verification of your identity before processing your request.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site performance. Cookies may collect usage data, such as IP addresses and browsing behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

7. International Data Transfers

For clients in the European Union or other regions with strict data protection laws, we ensure that any international data transfers comply with GDPR requirements, such as Standard Contractual Clauses or adequacy decisions. Our services are primarily performed in the United States, and data is stored on secure servers in compliance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated statement on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated statement.

11. Contact Us